Question 1

When will I collect the item that I am paying for?

Accepted Answer

Your item will be shipped when you reach the middle of your instalment period and meet all our delivery conditions, and at that time you must have paid half of the cost of the item in equal installments.

Question 2

Can I pay at once and collect my item immediately?

Accepted Answer

Yes, you can chose to pay outrightly by choosing the once payment option.

Question 3

Why do you need my BVN?

Accepted Answer

We do not require BVN.

Question 4

Are my credit card details safe on the CDcare platfrom.

Accepted Answer

CDcare does not store your card details so the issue of card insecurities does not arise with CDcare. Our payment gateway is Flutterwave and they are reputable for taking security seriously. To know more about Flutterwave please click here.

Question 5

Is my money safe with CDcare?

Accepted Answer

CDcare is founded and managed by EMAXIE Limited, which is the parent company for Computer Doctor and eMaxie Works. We have been in business for more than 10 years and very reputable.

Question 6

What if I can no longer afford to pay my installment after my item have been delivered.

Accepted Answer

CDcare gives a 3 days and 7 days payment grace on weekly and monthly installments respectively. 
That means you have the grace to pay your installment a few days after due payment.
 A default charge of 3% weekly or 10% monthly on the amount due applies after the grace period has elapsed. Customers are expected to return any item that they can no longer afford to ay for to CDcare office as the receipt with them has expired, and to also avoid late payment charges.   You can read more in this blog posts.
https://www.cdcare-ng.com/post/default-and-retrieval-on-cdcare https://www.cdcare-ng.com/post/default-and-default-charges-on-cdcare

Question 7

Why should I put my credit card on your platform?

Accepted Answer

To facilitate easy payment by you or deduction by us in line with your preferred instalment plan. Please note we do not store your card details; all card transactions are handled by Flutterwave.

Question 8

What is Flutterwave?

Accepted Answer

Fluuterwave is a payment gateway company that helps businesses in Africa get paid by anyone, anywhere in the world. To know more about Flutterwave please go to https://flutterwave.com/ng/

Question 9

Can I pay half of the gadget cost and collect my gadget immediately?

Accepted Answer

To get your item early, you can choose the 2-month installment plan. CDcare will run a check and your item will be delivered within 15 days. However, the remaining balance must be paid in one instalment only.

Question 10

Can I collect my money back if I change my mind?

Accepted Answer

Yes, however, this attracts a fee of 10% of the instalment sum already paid to discourage unnecessary cancellation of orders. Kindly read article 13 of our Terms and Conditions to know more cancellation of orders.

Question 11

What if the product I want to buy is no more available in the market when I have reached my half payment mark?

Accepted Answer

This is an unavoidable possibility so we will present the following options to you: i. That you give CDcare a short period (most likely 1 to 3 days) to make available the actual product to you, if possible. ii. That you chose another product of same price range as your ordered product which is now unavailable. iii. That we refund your money in full.

Question 12

What if the product I want to buy becomes cheaper when I reached my half payment mark?

Accepted Answer

The contract of purchase is subject to the availability of the item as at when you reach the half payment mark, likewise the price of the item, so if the price of the item becomes cheaper, CDcare will credit the excess amount in your CDcare account which can be used for subsequent instalments.

Question 13

What if the product I want to buy becomes costlier when I reached my half payment mark?

Accepted Answer

The contract of purchase is subject to the availability of the item as at when you reach the middle of your chosen installment period, likewise the price of the item, so if the price of the item becomes higher, CDcare will spread the excess amount on your subsequent installments.

Question 14

What do I do if the item I want is not on CDcare Marketplace?

Accepted Answer

Please click here to contact a CDcare agent to add your desired items for you.

Question 15

How many months can I use to pay for my gadget?

Accepted Answer

CDcare allows equal and even number of installments.   You can choose between 4 to 12 weeks, or 2 to 12 months.   However, you must reach the middle of the installment period and paid half of the price of the gadget consistently before you can collect your gadget.

Question 16

How will my item be delivered to me when the delivery is due?

Accepted Answer

Depending on your preferred option, we can deliver the item to your preferred address or you can pick up your item from our Lagos Office at 12 Adenekan Street, Fadeyi, Lagos… Please note you’ll be required to pay delivery fee. Delivery fee varies depending on your location and the size of your ordered item(s).

Question 17

What if my gadget develops a fault and I have not completed the payment?

Accepted Answer

Items on CDcare comes with manufacturer warranty. You can contact our support for assistance by sending an email to support@cdcare.ng

Question 18

Does CDcare have a physical location?

Accepted Answer

Yes, CDcare is a product of EMAXIE Limited, located at 12, Adenekan street, Somolu, Lagos, Nigeria.

Question 19

What If I get enough money to pay fully during the course of my instalment, can I pay a lump sum and get my item?"

Accepted Answer

Yes, you may choose to pay the remaining amount during the period of installment.

Question 20

There is no option to select multiple items at the same time.

Accepted Answer

You can use the CDcare wishlist feature to collate all the items you want to buy and order them from the wishlist tab on the App.

Question 21

What if I don't pay your money?

Accepted Answer

There are two categories of defaulters and how they are handled; 1. Defaulter before item is delivered: The item will not be delivered until complete payment is made. 2. Defaulter after item is delivered: The CDcare legal team will take it up with the customer. Depending on the severity, the item may be retrieved from the user as such is still a property of CDcare until full payment is made.

Question 22

Is delivery free?

Accepted Answer

The delivery schedule and the delivery fee will be communicated at the middle of your installment period. The delivery fee will be paid by you before the delivery or at the point of delivery.   The item can also be picked up from our office at 12, Adenekan street, Fadeyi, Lagos. This option does not attract a delivery fee.

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