Frequently asked questions
When will I collect the item that I am paying for?
When you reach the middle of your instalment period, and at that time you must have paid half of the cost of the item in equal installments, your item will be due for delivery.
Can I pay at once and collect my item immediately?
CDcare does not sell items outrighly.
Why do you need my BVN?
Is my money safe with CDcare?
CDcare is founded and managed by EMAXIE Limited, which is the parent company for Computer Doctor and eMaxie Works. We have been in business for more than 10 years and very reputable.
Why should I put my credit card on your platform?
To facilitate easy payment by you or deduction by us in line with your preferred instalment plan. Please note we do not store your card details; all card transactions are handled by Flutterwave.
What is Flutterwave?
Fluuterwave is a payment gateway company that helps businesses in Africa get paid by anyone, anywhere in the world.
Are my credit card details safe on the CDcare platfrom.
Can I pay half of the gadget cost and collect my gadget immediately?
To get your item early, you can choose the 2-month installment plan.
Can I collect my money back if I change my mind?
Yes, however, this attracts a fee of 10% of the instalment sum already paid to discourage unnecessary cancellation of orders.
What if the product I want to buy is no more available in the market when I have reached my half payment mark?
What if the product I want to buy becomes cheaper when I reached my half payment mark?
The contract of purchase is subject to the availability of the item as at when you reach the half payment mark, likewise the price of the item, so if the price of the item becomes cheaper, CDcare will credit the excess amount in your CDcare account which can be used for subsequent instalments.
What if the product I want to buy becomes costlier when I reached my half payment mark?
The contract of purchase is subject to the availability of the item as at when you reach the middle of your chosen installment period, likewise the price of the item, so if the price of the item becomes higher, CDcare will spread the excess amount on your subsequent installments.
What do I do if the item I want is not on CDcare Marketplace?
Please click here to contact a CDcare agent to add your desired items for you.
How many months can I use to pay for my gadget?
CDcare allows equal and even number of installments.
How will my item be delivered to me when the delivery is due?
Depending on your preferred option, we can deliver the item to your preferred address or you can pick up your item from our Lagos Office at 12 Adenekan Street, Fadeyi, Lagos… Please note you’ll be required to pay delivery fee. Delivery fee varies depending on your location and the size of your ordered item(s).
What if my gadget develops a fault and I have not completed the payment?
All items on CDcare comes with manufacturer warranty.
Does CDcare have a physical location?
Yes, CDcare is a product of EMAXIE Limited, located at 12, Adenekan street, Somolu, Lagos, Nigeria.
What If I get enough money to pay fully during the course of my instalment, can I pay a lump sum and get my item?
Yes, you may choose to pay the remaining amount during the period of installment.
There is no option to select multiple items at the same time.
You can use the CDcare wishlist feature to collate all the items you want to buy and order them from the wishlist tab on the App.
What if I don't pay your money?
There are two categories of defaulters and how they are handled;
Is delivery free?
The delivery schedule and the delivery fee will be communicated at the middle of your installment period. The delivery fee will be paid by you before the delivery or at the point of delivery.